General terms and conditions of sale

Consumers who do not wish to be subject to commercial canvassing by telephone can register free of charge on an opposition list against telephone canvassing. For more information: Bloctel

After contacting the customer service department and failing a satisfactory response within 1 month, the customer may refer the matter to the Tourism and Travel Ombudsman, whose contact details are given below:
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Médiation Tourisme et Voyage
BP 80 303 75 823
Paris Cedex 17
Website: www.mtv.travel